FAQs

  1. What is Curate Collections?

    • Curate Collections is a proudly South African brand offering a curated selection of high-quality home decor, lifestyle accessories, fashion accessories, and tech products from both local and international brands.

  2. Do you ship internationally?

    • Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination.

  3. How long will it take to receive my order?

    • Local orders typically arrive within 2 to 4 days. International orders can take 7 to 12 days to arrive, depending on the destination. You’ll receive an estimated delivery date at checkout.

  4. How can I track my order?

    • Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order online.

  5. What is your return policy?

    • We accept returns within 7 days of delivery for most products. Items must be unused and in their original packaging. For more details, please refer to our Return Policy.

  6. What should I do if I receive a damaged or incorrect item?

    • If you receive a damaged or incorrect item, please contact our customer service team at customerservice@curatecollections.com within 7 days of receiving your order. We’ll arrange for a replacement or refund as quickly as possible.

  7. Do you offer gift wrapping or gift cards?

    • Yes, we offer gift wrapping services for a small fee and digital gift cards. You can select these options during the checkout process.

  8. How can I contact Curate Collections customer service?

  9. Can I change or cancel my order after it’s been placed?

    • If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but we can’t guarantee changes once the order has been processed.

  10. What payment methods do you accept?

  • We accept a variety of payment methods, including credit/debit cards, PayPal, and bank transfers.
  1. Are your products sustainable or eco-friendly?
  • We strive to offer a selection of products that are sustainable and eco-friendly. Look for the "eco-friendly" label on product descriptions for more information.
  1. How do you select the products you sell?
  • Our team carefully curates each item based on quality, style, and uniqueness, ensuring that you have access to the best products from local and international brands.
  1. Do you have a physical store?
  • Currently, we are an online-only store, which allows us to offer a diverse range of products from various brands.
  1. Can I suggest a product or brand for Curate Collections to carry?