Curate Co. Delivery/Shipping Policy

OVERVIEW
This Shipping Policy applies to all products purchased through our website, curatecollections.com. Our goal is to provide a smooth, transparent, and reliable delivery experience to all our valued customers. By placing an order, you agree to the terms outlined in this policy. Curate Co. reserves the right to modify this shipping policy at any time without prior notice.
Please ensure your delivery address is accurate at checkout. We are not responsible for failed or delayed deliveries due to incorrect or incomplete address information.

NATIONAL DELIVERY COVERAGE

Curate Co. currently offers delivery to all locations within South Africa. We do not offer international shipping at this time.

SHIPPING COSTS

We aim to make shipping simple and predictable:

  • Small to medium-sized items: Flat rate of R99.
  • Large or bulky items (e.g., furniture, patio sets): Flat rate of R450.
  • Free Nationwide Delivery for all orders over R500.

These rates ensure a transparent and hassle-free checkout experience with no hidden charges. The applicable shipping fee will be confirmed at checkout.

PROMOTIONS & FREE SHIPPING

We regularly offer promotions that may include free shipping. These offers will be communicated via our website or through email notifications.
Currently, we are pleased to offer Free Nationwide Delivery for all orders over R500.

DELIVERY PROCESSING TIME

All orders are processed within 5-7 business days. Once processed, your order will be handed over to our courier for delivery. Please note that orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing and delivery may be delayed by a few extra days. Should there be any significant delays, we will inform you via email or telephone.

POSSIBLE DELIVERY DELAYS

While we strive for timely deliveries, certain circumstances beyond our control, such as severe weather, strikes, or disruptions in transportation, may cause delays. Unfortunately, we cannot offer shipping refunds in these situations.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with a tracking number . The tracking number will become active within 24 hours of shipment. Monitor your delivery here - Track Order Here

CONTACT US

For any questions or concerns regarding shipping, feel free to contact us at customerservice@curatecollections.com