At Curate Collections, we want you to be completely satisfied with your purchase. Here’s a quick overview of our return and refund process:

• Faulty or Damaged Products:
  Contact us within 7 days of receiving your order for a refund or replacement.
• Change of Mind:
  We do not accept returns for change of mind or incorrect orders unless the product is faulty or damaged.
• Incorrect Products:
  Received the wrong item? Let us know within 7 days to resolve it.

✅ How to Request a Return:
Email us at customerservice@curatecollections.com with:

• Your order number
• Photos of the product (showing damage or incorrect items)
• A brief description of the issue

✅Return Process:

• Shipping Costs: Customers cover return shipping unless the product is faulty or incorrect.
• Packaging: Please return items in their original packaging to avoid damage.

✅Refunds:

• Processed within 7–14 business days after we receive and inspect the item.
• Refunds apply to faulty or incorrect items; partial refunds may apply in other cases.

✅Exchanges:
We don’t offer direct exchanges. Simply return the item for a refund and place a new order.

✅Non-Refundable Items:

• Used or altered products
• Items not in original packaging
• Final sale items

Read the full policy here: Full Refund Policy

Need help? Get in touch: customerservice@curatecollections.com

✅ Shipping/Delivery

Q: How long will it take to get my order?

A: Most orders ship out within 1–3 business days. Once shipped, you’ll get tracking info and can expect your package within 5–7 business days (sometimes faster if the delivery gods are feeling generous).

Q: Do you offer international shipping?

A: Not yet — we're keeping it local for now, but we're working on expanding! Sign up for our newsletter to be the first to know when we go global.

✅ Returns & Exchanges

Q: What’s your return policy?

A: We offer hassle-free returns within 14 days of delivery. Item must be unused, in original packaging. No sad, coffee-stained returns, please.

Q: How do I start a return or exchange?

A: Just shoot us a message customerservice@curatecollections.com with your order number and we’ll guide you through it like a customer service Jedi.

✅ Orders & Payments

Q: What payment methods do you accept?

A: All the usual suspects — Visa, Mastercard, Instant EFT, GPay, Mobicred, Snapscan, AmEx, PayPal, and more.

Q: Can I cancel or change my order?

A: If your order hasn’t shipped yet, we’ll do our best to accommodate. Reach out ASAP and we’ll see what we can do!

✅ Products & Stock

Q: An item I wanted is sold out! Will it be restocked?

A: Possibly! Popular items tend to fly off the shelves. Sign up for restock alerts on the product page or email us — we’re always happy to help.

Q: Are your products curated or designed in-house?

A: We hand-pick and design items with intention — everything is chosen to elevate your everyday, not clutter it.

✅ Still have questions?

No worries — we love curious minds. Reach out to us anytime at customerservice@curatecollections.com or use our contact form. We’re real humans, we respond fast, and we don’t copy-paste replies (unless they’re really good).