Category: Best Sellers, Cordless & Handheld Vacuums, Home & Living, Tech & Gadgets
Vendor:Syntech
The Xiaomi Truclean W20 Wet Dry Vacuum revolutionizes home cleaning with its 3-in-1 functionality, combining vacuuming, mopping, and self-cleaning for a seamless experience. Equipped with a powerful brushless motor, it delivers an impressive 15,000Pa of suction, tackling both wet and dry messes effortlessly. Its roller brush bar simultaneously vacuums and mops while cleaning itself with flowing water, ensuring floors are left spotless and bright without risk of secondary contamination.
Designed for ease of use, the Truclean W20 features self-propelled movement and a lightweight, ergonomic design that makes it easy to control with one hand. The densely packed scraper teeth prevent hair and dirt entanglements, while the one-tap self-cleaning function spins and washes the roller brush bar at the touch of a button, eliminating manual scrubbing. With its flexible steering, cleaning edges, corners, and hard-to-reach areas is smoother than ever.
Equipped with a 2500mAh high-capacity battery, the vacuum provides up to 30 minutes of runtime, making it ideal for cleaning large spaces without interruptions. Its dual water tank system (780ml clean water and 550ml dirty water) reduces the need for frequent refills or emptying, saving you time. With two cleaning modes and an intuitive interface, the Xiaomi Truclean W20 adapts effortlessly to different cleaning scenarios, offering an advanced and efficient solution for modern homes.
FEATURES:
- 3-in-1 Vacuum
- Mop with water-flow
- Reduce hair clumping
- Self-cleaning roller brush bar
- Long-lasting battery life
- Easier to clean edges and corners
SPECIFICATIONS:
- Vacuum
- Rated Voltage: 21.6V ⎓
- Rated Power: 200W
- Charging Voltage: 26.0V ⎓
- Product Dimensions: 27.1 x 23 x 109.3 cm
- Product Weight: 4200g
- Charging Dock
- Rated Output26.0V ⎓ 0.5A
- Rated Input26.0V ⎓ 0.5A
- Product Weight: 550g
- Colour: White
WHAT'S IN THE BOX:
- Xiaomi Truclean W20 Wet Dry Vacuum - White x1
- Self-cleaning Charging Dock x1
- Handle x1
- Cleaning Brush x1
At Curate Collections, we want you to be completely satisfied with your purchase. Here’s a quick overview of our return and refund process:
- Faulty or Damaged Products:
Contact us within 7 days of receiving your order for a refund or replacement. - Change of Mind:
We do not accept returns for change of mind or incorrect orders unless the product is faulty or damaged. - Incorrect Products:
Received the wrong item? Let us know within 7 days to resolve it.
✅ How to Request a Return:
Email us at customerservice@curatecollections.com with:
- Your order number
- Photos of the product (showing damage or incorrect items)
- A brief description of the issue
✅Return Process:
- Shipping Costs: Customers cover return shipping unless the product is faulty or incorrect.
- Packaging: Please return items in their original packaging to avoid damage.
✅Refunds:
- Processed within 7–14 business days after we receive and inspect the item.
- Refunds apply to faulty or incorrect items; partial refunds may apply in other cases.
✅Exchanges:
We don’t offer direct exchanges. Simply return the item for a refund and place a new order.
✅Non-Refundable Items:
- Used or altered products
- Items not in original packaging
- Final sale items
Read the full policy here: Full Refund Policy
Need help? Get in touch: customerservice@curatecollections.com
✅ Shipping/Delivery
Q: How long will it take to get my order?
A: Most orders ship out within 1–3 business days. Once shipped, you’ll get tracking info and can expect your package within 5–7 business days (sometimes faster if the delivery gods are feeling generous).
Q: Do you offer international shipping?
A: Not yet — we're keeping it local for now, but we're working on expanding! Sign up for our newsletter to be the first to know when we go global.
✅ Returns & Exchanges
Q: What’s your return policy?
A: We offer hassle-free returns within 14 days of delivery. Item must be unused, in original packaging. No sad, coffee-stained returns, please.
Q: How do I start a return or exchange?
A: Just shoot us a message customerservice@curatecollections.com with your order number and we’ll guide you through it like a customer service Jedi.
✅ Orders & Payments
Q: What payment methods do you accept?
A: All the usual suspects — Visa, Mastercard, Instant EFT, GPay, Mobicred, Snapscan, AmEx, PayPal, and more.
Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, we’ll do our best to accommodate. Reach out ASAP and we’ll see what we can do!
✅ Products & Stock
Q: An item I wanted is sold out! Will it be restocked?
A: Possibly! Popular items tend to fly off the shelves. Sign up for restock alerts on the product page or email us — we’re always happy to help.
Q: Are your products curated or designed in-house?
A: We hand-pick and design items with intention — everything is chosen to elevate your everyday, not clutter it.
✅ Still have questions?
No worries — we love curious minds. Reach out to us anytime at customerservice@curatecollections.com or use our contact form. We’re real humans, we respond fast, and we don’t copy-paste replies (unless they’re really good).
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